Quality is our highest priority. If for any reason you are not completely satisfied with your purchase, you may contact customer service during our regular business hours. Please note the frequently asked questions below. HOURS: Our Customer Service Department is open Monday through Friday from 9:30 a.m. - 6:00 p.m. EST. If you are having difficulty placing your order or if you have questions, please e-mail or call us at 1.877.MEANDRO (632.6376). All e-mail and voice messages are typically answered within 24-hours or during the next business day. FREQUENTLY ASKED QUESTIONS: Shopping at Me&Ro How do I find an item on your site? Is all Me&Ro jewelry available online? Are your prices subject to change? Do you have a catalog? Where can I find a Me&Ro retailer in my area? How do I get a coupon code? Placing an Order How do I order Me&Ro jewelry? How do I register or sign in? What should I do if I can't remember my password? What methods of payment do you accept? Do you offer online gift certificates? Do you charge sales tax? What if my order does not go through? What is a Merchant Override Decline? What should I do if I get an error message while placing my order? How do I modify or cancel an order? Will my Me&Ro purchase come gift wrapped? How can I order a size that is not offered on the website? May I order Me&Ro Jewelry not found on the website? I have seen a piece of Me&Ro jewelry that is not offered online. Is it still available? Do you sell the cords or chains separately? Shipping an Order When will my order arrive? How much does shipping cost? How is my jewelry packaged? Do you ship to international addresses? Do you ship to APO/FPO addresses? How do I check the status of my order? How long does it take to ship a backordered item? What should I do if I haven't received my order? Returns, Exchanges & Repairs Can I return an item? Can I exchange an item? What is your holiday return policy? Can I request a replacement cord? I received an incorrect or damaged item. What should I do? How can I have Me&Ro jewelry repaired? How do I find out my repair status? Jewelry Care How do I care for Me&Ro jewelry? Why is my sterling silver jewelry tarnishing? Can I use polishing cream on Me&Ro jewelry? Does yoursterling silver or gold contain nickel? Miscellaneous What is Me&Ro doing about the problem of conflict diamonds? Does Me&Ro use ethical gold? What is Me&Ro doing to protect the environment? Where does Me&Ro source its coral? Where is Me&Ro jewelry produced? How can I verify the authenticity of Me&Ro jewelry? Security & Privacy What is your security policy? What is your privacy policy? What are cookies? Why does your site use them?