Thank you, your repair request has been e-mailed to us.
Please send the jewelry with all its parts, to the address provided below. For replacements of half a pair of earrings the existing half pair should be mailed to us for matching purposes.
Please include a copy of your confirmation page with your repair. For your protection, when shipping the item to us, please package it securely in a hard box and mail to us via any insured delivery service.
Depending on the complexity of your repair, it may take 2-4 weeks for us to determine the cost and exactly what needs to be done to repair your jewelry. Once we determine the details, we will call or email you to get payment information, or if we have any questions about your repair. Once we hear from you, if we have all the information we need to begin the repair, our goal is to ship simple repairs within 8 weeks, however more complex repairs can take up to 12 weeks as they may require us to make a brand new piece. Replacements for half a pair of earrings will take 8-12 weeks and the existing half pair should be mailed to us for matching purposes.
If you have any questions please e-mail or call 1.877.632.6376 for assistance.
241 Elizabeth Street
New York, NY 10012
Attn: Repair Department