Shipping Policy

? When will my order arrive?
All in-stock orders will ship within 1-2 business days. Your order is not guaranteed to ship the same day it is placed even if you select expedited shipping, so please add an additional 1-2 days of processing into your shipment time.  Me&Ro does not ship orders on Saturday, Sunday or most major holidays.  The processing time for any orders placed on those days will not start until the following business day. Please see our estimated delivery chart below.

Backordered items are guaranteed to ship within 4-6 weeks of placing your order. We are often able to ship your order much sooner. Please email or call us for an accurate estimate of when a particular item is scheduled to ship. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call (646) 613-9077.

         

Holiday Shipping Deadlines:

  • Select Ground shipping and order by 12/12, 4pm EST to receive by 12/24.
  • Select 3 Day shipping and order by 12/18, 4pm EST to receive by 12/24.
  • Select 2 Day shipping and order by 12/29, 4pm EST to receive by 12/24.
  • Select Standard Overnight shipping and order by 12/21, 4pm EST to receive by 12/24.
  • Only applies to in-stock items.
 Shipping Method Estimated Ship Time
UPS Ground 1-5 business days after ship date
UPS Next Day Air

Next business day after ship date

UPS 2nd Day Air

2 business days after ship date

UPS 3 Day Select

3 business days after ship date

UPS Standard International

5-7 business days after ship date

UPS Worldwide

1-3 business days after ship date

*The day the order ships does not count as a business day.  For example if your order ships on a Friday and you select 2 Day air it will arrive on Tuesday.

*Please note that the delivery times may be delayed due to factors outside of the control of UPS which includes, but is not limited to, inclement weather and customs issues.
? What are your shipping fees?
Our shipping costs can be found below:

USA
UPS Ground: $12.00 (1-5 business days)
UPS 3 Day Select: $17.00 (3 business days)
UPS 2nd Day Air: $20.00 (2 business days)
UPS Next Day Air: $35.00 (next business day afternoon)

Canada
UPS Standard: $45 (5-7 business days)
UPS Worldwide Saver:$50.00 (1-3 business days)

All other International Countries
UPS Standard: $60.00 (5-7 business days)
UPS Worldwide Saver: $70.00 (1-3 business days)

* International shipping charges include the brokerage fee. Upon delivery, you will be responsible for any applicable import taxes, duties and fees levied by the country to which you have your order shipped.  
? Will I need to sign for my package?
A direct signature is required upon delivery for all orders with a value of $500 and greater. If you will not be available to sign for the package at the scheduled time of delivery, please call us to discuss delivery options with a customer service representative. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call (646) 613-9077.
? Do you ship to international addresses?
Orders placed through our site can be shipped to most locations worldwide. For questions or concerns regarding shipping to your location, please email or call us at (646) 613-9077.
? Do you ship to PO Boxes?
At this time, we are not able to take orders shipping to PO Boxes.
? Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses.
? How long does it take to ship a backordered item?
Please allow 4-6 weeks for delivery of backorders. We are often able to ship your order much sooner.
? What should I do if I haven't received my order?  
If you have not yet received your order, please use the tracking number you received via e-mail to track your order. If you have not received a tracking number, please email or call us and we can track your package for you. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call (646) 613-9077.

If the tracking system reports that your order was delivered but you have not received it, please contact us immediately so we can file a claim through our shipping department. Please do not file a claim with your credit card company until we have completed our shipping investigation.

 

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