Return & Exchange Policy

You may return an item for a refund or an exchange within 10 days of shipment. Returned merchandise must be in original, unworn condition. Please visit the Return/Exchange Request Form in the footer of our website to obtain a Return Authorization Number.  No refunds will be granted without a return authorization number.  Merchandise must be received within 7 days of the return authorization date.  Once received please allow 10 days for your refund (less any shipping costs) to post to your account.

Made to order pieces are non-refundable. They can only be exchanged or returned for online credit.

Special Orders and Custom pieces are final sale and cannot be returned or exchanged.

Charity pieces are final sale and cannot be returned or exchanged for another item. They may only be exchanged for a different length.

To return an item, please visit this page and type in the order number and email associated with the order. Please allow for 2-3 business days for us to review your return request. If approved, you will receive an email with your return authorization (RA) number and further instructions.

If you received a Me&Ro gift and would like to make an exchange, please e-mail or call us and we can assist you. In order to process the exchange, we will need either the order number or the original purchaser's full name to verify that the order was made online. If the original purchaser cannot be verified, we will not be able to process this exchange request.

For your protection, please package the item securely in a hard box with the packing slip and mail it to us via any insured delivery service. Merchandise must be received within 7 days  of the Return Authorization (RA#) issue date. Make sure to write your Return Authorization number on the outside of the box, otherwise it will not be accepted. Returned merchandise must be in original condition. Please allow 10 days  for your refund (less any shipping costs) to post to your account.

If you received an incorrect or damaged item, please e-mail or call us immediately. In the rare event that this happens, we sincerely apologize! We will issue you a return shipping label to have your item sent back to us, free of charge. Once we have received the original item, we will send you a replacement. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call 917. 237. 9215.

If you need to cancel your order or an item on your order, please e-mail esales@meandrojewelry.com your order number and the item(s) you would like canceled. Once your cancellation request is received, please allow 7 days for the refund to post to your account.  If the item has already shipped, it can not be cancelled.  You will need to follow our return procedure.