To return an item, please visit this page and type in the email address and order number associated with the order. Click "Find My Order." Click on the button under "Create a Return" in line with the product you wish to return or exchange. A pop-up will appear. Identify whether you'd like to get a refund, credit or exchange; type in the quantity you'd like to return; identify the return reason; add any customer notes (if this is an exchange, it's imperative you add a link to the item online you'd like to exchange your returned item for); upload any images; accept our terms; and click Submit. Please allow for 2-3 business days for us to review your return request. If approved, you will receive an email with your return authorization (RA) number and further instructions.
If you received a Me&Ro gift and would like to make an exchange, please e-mail or call us and we can assist you. In order to process the exchange, we will need either the order number or the original purchaser's full name to verify that the order was made online. If the original purchaser cannot be verified, we will not be able to process this exchange request.
For your protection, please package the item securely in a hard box with the original receipt and mail it to us via any insured delivery service. Merchandise must be received within 7 days of the Return Authorization (RA#) issue date. Make sure to write your Return Authorization number on the outside of the box, otherwise it will not be accepted. Returned merchandise must be in original condition. Please allow 14 days for your refund (less any shipping costs) to post to your account.