As jewelry lovers we all know how important your jewelry is. We’re here to help you. If your jewelry is in need of repair, you may either visit our Me&Ro location in New York or mail in your repair.
If you are dropping off your repair at our store, we accept repairs Tuesday-Saturday 12pm to 5pm. At the time of drop off you will be given a form to fill out with your information and your repair request. Please be as clear and detailed as possible. You will be given a copy of your form and you will need to present it when picking up, otherwise we will not be able to release your repair.
If you are mailing in your repair, please fill out our repair form and be as detailed as possible. After you fill out the form, print a copy and include it with your repair. Your jewelry should be packaged securely in a hard box and mailed back signature required and via a traceable and insured delivery service to the address listed on the form. We are not responsible for any packages that are not shipped via the above methods.
Overall repairs take between 8-12 weeks to complete. Depending on the complexity of your repair, it may take 3-5 weeks to determine the type of repair and what the cost will be. We will call or email you to discuss and collect payment. Once we hear from you, our goal is to ship simple repairs within 8 weeks and more complex repairs in 12 weeks, complex repairs such as a missing earrings, discontinued styles, or pieces missing parts. Replacements for half a pair of earrings will take 12 weeks and the existing half pair should be brought in or mailed to us for matching purposes.
We ask you to please be patient, as we are doing our best to process your repairs with the utmost care and quality and send it back to you in pristine condition.
If you choose not to move forward with your repair, there will be a $12 charge to ship your jewelry back to you and we are not responsible for any repairs left over 60 days.
If you have any further questions, please e-mail or call us. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call (646) 613-9077.