Me&Ro guarantees the quality of our jewelry for a period of one (1) year from the purchase date. This is limited to normal wear and usage. Me&Ro reserves the right to determine normal wear and usage. Beyond the warranty date we would be happy repair your Me&Ro jewelry for a charge.

All Me&Ro items are shipped in a protective pouch along with a jewelry care instruction card. To keep your jewelry in pristine condition, please store your jewelry in these pouches.

Most jewelry can be cleaned using a soft toothbrush and warm soapy water. Me&Ro jewelry has a matte finish. Do not use a polishing cloth it will ruin the matte finish. You can use any cream or liquid polish, such as Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum - which can be purchased at most hardware stores. Bon Ami, a common detergent for pots and pans, or a white 3mm Scotchbrite pad can also be used to brighten up any jewelry and restore the matte finish.

Store jewelry separately to avoid scratching and keep away from heat or direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.

Tarnishing is a natural process caused by moisture and chemicals from the air and the natural oils in your skin. Me&Ro jewelry may tarnish quicker than other silver jewelry due to the matte finish we apply to all of our jewelry - this creates a more open and porous surface which is more susceptible to contaminants. In this case, it is not an indication of a low-grade silver as all Me&Ro silver jewelry is made with sterling silver, which is 92.5% fine silver alloyed with copper.

You can use any cream or liquid gold polish, including Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum jewelry. Wright's Silver Cream can be purchased at most hardware stores.

Bon Ami, a common detergent for pots and pans, restores the matte finish and brightens up any jewelry. Mix a small amount in your hand with lukewarm water and, with a soft toothbrush, lightly clean the jewelry and rinse.

In some cases replacements of half a pair of earrings can be made, please e-mail us a picture of the existing earring and we will let you know if a replacement can be made. E-mail us at websales@meandrojewelry.com

Please email us at websales@meandrojewelry.com and we will update you within 1-3 business days with the status of your repair.

If you would like to record your item, please e-mail us at esales@meandrojewelry.com a picture of the jewelry you would like to record, with the cord color, your name and mailing address. We will mail you cord and cording instructions for a $25 fee. If you would like Me&Ro to re-cord the item for you, please fill out our online repair form.