Jewelry Care

? What is your warranty policy? 
Me&Ro guarantees the quality of our jewelry for a period of one (1) year from the purchase date. This is limited to normal wear and usage. Me&Ro reserves the right to determine normal wear and usage. Beyond the warranty date we would be happy repair your Me&Ro jewelry for a charge. 
    ? How do I care for Me&Ro jewelry?
    All Me&Ro items are shipped in a protective pouch along with a jewelry care instruction card. Our silver and 10k gold items are shipped in our anti-tarnish red felt pouch, while our 18k gold items are shipped in our signature red silk pouch. To keep your jewelry in pristine condition, please store your jewelry in these pouches.

    Most jewelry can be cleaned using a soft toothbrush and warm soapy water. Me&Ro jewelry has a matte finish. Do not use a polishing cloth it will ruin the matte finish. You can use any cream or liquid polish, such as Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum - which can be purchased at most hardware stores. Bon Ami, a common detergent for pots and pans, or a white 3mm Scotchbrite pad can also be used to brighten up any jewelry and restore the matte finish.
    Store jewelry separately to avoid scratching and keep away from heat or direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.

    Jewelry can also be sent back to us for full refurbishing, where we will clean and restore your jewelry to its original matte finish. 
    Why is my sterling silver jewelry tarnishing?
    Tarnishing is a natural process caused by moisture and chemicals from the air and the natural oils in your skin. Me&Ro jewelry may tarnish quicker than other silver jewelry due to the matte finish we apply to all of our jewelry - this creates a more open and porous surface which is more susceptible to contaminants. In this case, it is not an indication of a low-grade silver as all Me&Ro silver jewelry is made with sterling silver, which is 92.5% fine silver alloyed with copper.
    Can I use polishing cream on Me&Ro jewelry?
    You can use any cream or liquid gold polish, including Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum jewelry. Wright's Silver Cream can be purchased at most hardware stores.

    Bon Ami, a common detergent for pots and pans, restores the matte finish and brightens up any jewelry. Mix a small amount in your hand with lukewarm water and, with a soft toothbrush, lightly clean the jewelry and rinse.

    Jewelry can also be sent back to us for full refurbishing, where we will clean and restore your jewelry to its original matte finish. 
    How can I have my Me&Ro jewelry repaired? 

    As jewelry lovers we all know how important your jewelry is.  We’re here to help you.  If your jewelry is in need of repair, you may either visit our Me&Ro location in New York or mail in your repair.

    If you are dropping off your repair at our store, we accept repairs Tuesday-Saturday 12pm to 5pm.  At the time of drop off you will be given a form to fill out with your information and your repair request.  Please be as clear and detailed as possible.  You will be given a copy of your form and you will need to present it when picking up, otherwise we will not be able to release your repair.

    If you are mailing in your repair, please fill out our repair form and be as detailed as possible. After you fill out the form, print a copy and include it with your repair.  Your jewelry should be packaged securely in a hard box and mailed back signature required and via a traceable and insured delivery service to the address listed on the form.  We are not responsible for any packages that are not shipped via the above methods.

    Overall repairs take between 8-12 weeks to complete.  Depending on the complexity of your repair, it may take 3-5 weeks to determine the type of repair and what the cost will be. We will call or email you to discuss and collect payment. Once we hear from you, our goal is to ship simple repairs within 8 weeks and more complex repairs in 12 weeks, complex repairs such as a missing earrings, discontinued styles, or pieces missing parts. Replacements for half a pair of earrings will take 12 weeks and the existing half pair should be brought in or mailed to us for matching purposes.

    We ask you to please be patient, as we are doing our best to process your repairs with the utmost care and quality and send it back to you in pristine condition.

    If you choose not to move forward with your repair, there will be a $12 charge to ship your jewelry back to you and we are not responsible for any repairs left over 60 days.

    If you have any further questions, please e-mail or call us. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call (646) 613-9077.

    Can I replace a lost earring?
    Yes, replacements of half a pair of earrings can be made in most cases. Replacement time will take 6-10 weeks and the existing half pair should be mailed to us for matching purposes. You may either visit our Me&Ro retail location to drop off your existing half pair or mail in by filling out the online repair form.
    How do I find out my repair status? 
    Please e-mail our repair department and we will update you within one business day with the status of your repair.
    Can I request a replacement cord?
    Our natural cotton and leather cords may need to be replaced over time depending on use. If you would like to re-cord the item yourself, please e-mail us your name, shipping address, and the cord color and thickness you need and we will mail you cord and cording instructions free of charge in 5-10 business days.  If you're not sure of the thickness you can send a picture of the piece so we can make that determination. You can also stop by our retail location. If you would like Me&Ro to re-cord the item for you, please fill out our online repair form.

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