Jewelry Care – Me&Ro
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Jewelry Care

What is your warranty policy? 
Me&Ro guarantees the quality of our jewelry for a period of one (1) year from the purchase date. This is limited to normal wear and usage. Me&Ro reserves the right to determine normal wear and usage. Beyond the warranty date we would be happy repair your Me&Ro jewelry for a charge. 
    How do I care for Me&Ro jewelry?
    All Me&Ro items are shipped in a protective pouch along with a jewelry care instruction card. Our silver and 10k gold items are shipped in our anti-tarnish red felt pouch, while our 18k gold items are shipped in our signature red silk pouch. To keep your jewelry in pristine condition, please store your jewelry in these pouches.

    Most jewelry can be cleaned using a soft toothbrush and warm soapy water. Me&Ro jewelry has a matte finish. Do not use a polishing cloth it will ruin the matte finish. You can use any cream or liquid polish, such as Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum - which can be purchased at most hardware stores. Bon Ami, a common detergent for pots and pans, or a white 3mm Scotchbrite pad can also be used to brighten up any jewelry and restore the matte finish.
    Store jewelry separately to avoid scratching and keep away from heat or direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.

    Jewelry can also be sent back to us for full refurbishing, where we will clean and restore your jewelry to its original matte finish. 
    ◄ Why is my sterling silver jewelry tarnishing?
    Tarnishing is a natural process caused by moisture and chemicals from the air and the natural oils in your skin. Me&Ro jewelry may tarnish quicker than other silver jewelry due to the matte finish we apply to all of our jewelry - this creates a more open and porous surface which is more susceptible to contaminants. In this case, it is not an indication of a low-grade silver as all Me&Ro silver jewelry is made with sterling silver, which is 92.5% fine silver alloyed with copper.
    ◄ Can I use polishing cream on Me&Ro jewelry?
    You can use any cream or liquid gold polish, including Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum jewelry. Wright's Silver Cream can be purchased at most hardware stores.

    Bon Ami, a common detergent for pots and pans, restores the matte finish and brightens up any jewelry. Mix a small amount in your hand with lukewarm water and, with a soft toothbrush, lightly clean the jewelry and rinse.

    Jewelry can also be sent back to us for full refurbishing, where we will clean and restore your jewelry to its original matte finish. 
    ◄ How can I have my Me&Ro jewelry repaired? 
    If your jewelry is in need of repair, you may either visit our Me&Ro retail location or mail in your repair. If you mail back your repair, please follow the below instructions.

    1. Fill out our repair form
    2. Print form and include with your repair.  
    3. Package your jewelry securely in a hard box 
    4. Mail back to the address listed on the repair form via a traceable and insured delivery service.  

    Within two weeks of the receipt of your repair you will be contacted with an estimated cost. Repair time is 4-10 weeks after the repair charge has been approved. Replacements of half a pair of earrings will take 6-10 weeks and the existing half pair should be mailed to us for matching purposes.

    If you have any further questions, please e-mail or call us. If you are calling within the US, please call us at 1.877.632.6376. For all calls outside of the US, please call (646) 613-9077.
    ◄  Can I replace a lost earring?
    Yes, replacements of half a pair of earrings can be made in most cases. Replacement time will take 6-10 weeks and the existing half pair should be mailed to us for matching purposes. You may either visit our Me&Ro retail location to drop off your existing half pair or mail in by filling out the online repair form.
    ◄  How do I find out my repair status? 
    Please e-mail our repair department and we will update you within one business day with the status of your repair.
    ◄  Can I request a replacement cord?
    Our natural cotton and leather cords may need to be replaced over time depending on use. If you would like to re-cord the item yourself, please fill out the cord replacement form and we will mail you cord and cording instructions free of charge in 5-10 business days. If you would like Me&Ro to re-cord the item for you, please fill out our online repair form.
      Complimentary ground shipping on all U.S. orders over $250
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