All Me&Ro items are shipped in a protective pouch along with a jewelry care instruction card. To keep your jewelry in pristine condition, please store your jewelry in these pouches.
Most jewelry can be cleaned using a soft toothbrush and warm soapy water. Me&Ro jewelry has a matte finish. Do not use a polishing cloth it will ruin the matte finish. You can use any cream or liquid polish, such as Wright's Silver Cream, to brighten and clean silver, or Wright's Jewelry Cleaner for 10K gold, 18K gold and platinum - which can be purchased at most hardware stores. Bon Ami, a common detergent for pots and pans, or a white 3mm Scotchbrite pad can also be used to brighten up any jewelry and restore the matte finish.
Store jewelry separately to avoid scratching and keep away from heat or direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.
Additionally, jewelry does experience normal wear and tear and should be inspected and cleaned once a year. Just like an automobile, periodic inspection and regular maintenance helps prevent costly repairs or replacement of missing parts. We encourage you to inspect your jewelry looking for loose stones, worn links, frayed cord/leather or defective clasps and send back to us for repair as soon as any of these concerns appear. Jewelry can be sent back to us for repair and for a full refurbishing, where we will clean and restore your jewelry to its original matte finish. Please follow our instructions on our repair form to have your jewelry repaired.